Shipping Policy

At Birkenstock Shop, we’re committed to delivering performance footwear with the same precision we put into crafting our racing flats and track spikes. Below you’ll find everything you need to know about shipping options and our streamlined returns process.

Shipping Information

We ship worldwide except to certain remote areas and parts of Asia. You’ll receive tracking information as soon as your order ships.

Our Return Promise

We stand behind every pair of soccer cleats, racing flats, and casual shoes we sell. If your purchase doesn’t fit perfectly or meet your expectations, our returns process is as efficient as our performance footwear.

Key Return Details:

• Timeframe: 15 days from delivery date
• Condition: Unworn, in original packaging with tags attached
• Refund Method: Original payment form
• Processing Time: 3-5 business days after we receive your return

Step-by-Step Return Process

1. Initiate Your Return: Email our support team at [email protected] with your order number and reason for return.
2. Receive Authorization: We’ll email you a Return Merchandise Authorization (RMA) number within 24-48 hours.
3. Package Your Items: Securely repackage with original packaging and include the RMA number visible on the outside.
4. Ship Your Return: Send to our warehouse at:
   Birkenstock Shop Returns
   6081 Jay Street
   Arvada, CO 80003
   USA
5. Track Your Refund: We’ll email confirmation when processed. Refunds appear in 3-5 business days.

Exchange Process

For size exchanges on in-stock items:

• Follow the standard return process above
• Include a note requesting your preferred size
• We’ll ship the replacement immediately after processing your return (additional shipping charges may apply)

Refund Timeline & Methods

• Credit Card/PayPal: 3-5 business days to process, then 1-3 business days to appear on your statement
• Original Shipping Costs: Non-refundable unless return is due to our error
• International Refunds: May take additional 2-3 business days for currency conversion

Non-Returnable Items

For hygiene and performance integrity reasons, we cannot accept returns on:

• Customized or personalized cleats/spikes
• Items marked “Final Sale”
• Worn footwear (except for manufacturing defects)

Defective or Incorrect Items

If you receive a defective product or wrong item, we’ll cover return shipping costs. Contact us immediately at [email protected] with photos of the issue.