At Birkenstock Shop, we engineer our footwear for peak performance, and we stand behind every pair of racing flats, soccer cleats, and casual shoes we sell. If your purchase doesn’t fit like a glove or meet your expectations, our returns process is as streamlined as our track spikes.

Our Return Promise

We accept returns within 15 days of delivery for most items (exceptions noted below). Items must be unworn, in original packaging with tags attached, and accompanied by proof of purchase.

Key Return Details:

  • Timeframe: 15 days from delivery date
  • Condition: Unworn, original packaging with tags
  • Refund Method: Original payment form
  • Processing Time: 3-5 business days after we receive your return

Step-by-Step Return Process

  1. Initiate Your Return: Email our support team at [email protected] with your order number and reason for return (use template below).
  2. Receive Authorization: We’ll email you a Return Merchandise Authorization (RMA) number within 24-48 hours.
  3. Package Your Items: Securely repackage with original packaging and include the RMA number visible on the outside.
  4. Ship Your Return: Send to our warehouse at:
    Birkenstock Shop Returns
    6081 Jay Street
    Arvada, CO 80003
    USA

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Track Your Refund: We’ll email confirmation when your return is processed. Refunds appear in 3-5 business days.

Exchange Process

For size exchanges on in-stock items:

  1. Follow the standard return process above
  2. Include a note requesting your preferred size
  3. We’ll ship the replacement immediately after processing your return (additional shipping charges may apply)

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear Birkenstock Shop Team, I would like to initiate a return for my recent purchase (Order #[Your Order Number] placed on [Order Date]). Product Details: – Item Name: [Product Name] – Size: [Size] – Color: [Color] – Reason for Return: [Reason – e.g., Size Exchange, Product Defect, etc.] Please advise next steps for returning this item. I can be reached at [Your Phone Number] if needed. Thank you, [Your Full Name] [Your Email Address]

Refund Timeline & Methods

Once we receive and inspect your return:

  • Credit Card/PayPal: 3-5 business days to process, then 1-3 business days to appear on your statement
  • Original Shipping Costs: Non-refundable unless return is due to our error
  • International Refunds: May take additional 2-3 business days for currency conversion

Non-Returnable Items

For hygiene and performance integrity reasons, we cannot accept returns on:

  • Customized or personalized cleats/spikes
  • Items marked “Final Sale”
  • Worn footwear (except for manufacturing defects)

Defective or Incorrect Items

If you receive a defective product or wrong item, we’ll cover return shipping costs. Contact us immediately at [email protected] with photos of the issue.

Athlete Support Reminder

Our team moves at sprinter speed to resolve return requests. For fastest service:

  • Include your order number in all communications
  • Take photos of any damaged/defective items
  • Track your return shipment

Email: [email protected]
Response Time: Typically within 24 hours (faster than our express shipping!)