About Our Products
Q: What types of performance footwear do you offer?
A: We specialize in high-quality athletic footwear including Casual shoes, Racing Flats, Sandals, Soccer cleats, Track Spikes, and Walking shoes – all designed to support your active lifestyle.
Q: How do I choose the right size for performance shoes?
A: We recommend checking our detailed sizing charts for each product category. Soccer cleats and track spikes often fit differently than casual shoes, so please review the specific sizing information provided on each product page.
Q: Do you offer wide-width options for walking shoes?
A: Yes, many of our walking shoe models come in multiple width options. Please check the product description for available widths.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all payment transactions and never store your full payment details on our servers.
Q: Can I change or cancel my order after placing it?
A: You may request order changes within 1 hour of placement by contacting our athlete support team at [email protected]. After this window, we cannot guarantee changes as we process orders quickly to ensure fast delivery.
Shipping & Delivery
Q: What are your shipping options and costs?
A: We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
– Free Shipping: Available on orders over $50 via EMS (15-25 business days)
All orders are processed within 1-2 business days from our Colorado facility.
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
– Free Shipping: Available on orders over $50 via EMS (15-25 business days)
All orders are processed within 1-2 business days from our Colorado facility.
Q: Do you ship internationally?
A: Yes! We ship worldwide except for select remote areas in Asia and other regions. We handle all international paperwork and customs clearance for you.
Q: How can I track my order?
A: You’ll receive real-time tracking information via email as soon as your order ships. Our tracking system updates regularly so you can follow your performance footwear every step of the way.
Q: When should I order competition shoes before an event?
A: We recommend ordering track spikes or soccer cleats at least 3 weeks before major events to allow for proper break-in time after delivery.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of delivery for unworn items in original condition. Return shipping costs are the customer’s responsibility, and refunds are processed within 5 business days of receipt. Note: For hygiene reasons, we cannot accept returns on worn sandals or cleats with field marks.
Q: What if my shoes arrive damaged or defective?
A: We thoroughly inspect all footwear before shipping, but if you receive damaged or defective items, please contact our athlete support team immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund.
Q: Can I exchange my shoes for a different size?
A: Yes, we offer size exchanges for unworn shoes in original condition within our 15-day return window. Please contact our support team to initiate the exchange process.
Account & Customer Service
Q: How do I contact customer service?
A: Our athlete support team is available via email at [email protected]. We typically respond within 24 hours during business days.
Q: Do you offer discounts for team or bulk orders?
A: Yes! We offer special pricing for team orders. Please contact our support team with details about your team’s needs, and we’ll prepare a customized quote.
Q: Where is your company located?
A: Our warehouse and headquarters are located at 6081 Jay Street, Arvada, US 80003. This is where all orders are processed and shipped from.
Still have questions? Our athlete support team is ready to help! Email us at [email protected]